Certificate in Negotiation
, Management
7 Business and 3 HR Credits
This online certificate program helps learners develop the skills and strategies needed to become a successful negotiator.
Human Resource Management
Negotiations: Resolving Disputes
$79.00
Course Description:
This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
What You’ll Learn:
- Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
- Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
- Explain the importance of BATNA in Dispute Settlement Negotiation
- Describe the most common causes of personal and workplace conflict
- Explain the steps involved in conflict diagnosis
- Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
- Describe how to develop a strategy and interest assessment
- Explain the importance of active listening in the context of negotiation
- Define ZOPA, and explain its importance in Dispute Settlement Negotiation
- Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
- Distinguish between "sacred" and "pseudo-sacred" values
- Apply the principles of Dispute Settlement Negotiation to real-world examples
Reviews:
Related Courses:
Introduction to Negotiations
, Human Resource Management
3 Business Credits
We all negotiate every day. And even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned.
Certificate in Managing Change and Resolving Conflict
, Human Resource Management
4 Business and 28 HR Credits
Leaders and managers are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization.
Negotiation for Women in Business
, Women in Business
3 HR Credits
This course defines negotiation and reviews the importance of advocating for yourself and your interests. Because negotiation tends to be characterized in a stereotypically masculine way, this course considers some of the challenges that women tend t
