This course provides a firm foundation for anyone looking to understand quality management practices and techniques. The course combines instructional material with interactive exercises, vocabulary games, and flashcards to explain the core concepts and strategies of effective quality management. Case studies and examples from manufacturing and service sectors help to explain the nuances of quality concepts, while video segments from experienced quality management professionals provide expert insight into the real-world application of quality principles. The course is self-paced to allow students as much time as needed to absorb information and to understand the key concepts that will help them satisfy their stakeholders and delight their customers.
, Management
10 Business Credits
Lean is an approach to organizational processes that seeks to minimize waste and increase value for the customer. Starting off as an approach to manufacturing processes, Lean has expanded into even services industries.
, Management
32 Business Credits
This self-paced course explains the concepts, strategies, tools, and techniques learners will need to complete process improvement projects and activities.
, Management
10 Business Credits
This course explores the fundamental concepts and theories practitioners will need to successfully guide operations in manufacturing and service organizations.
, Management
5 HR Credits
To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities.
, Human Resource Management
3 HR Credits
In its broadest sense, "performance management" is what every good manager does every day: makes sure employees know what they need to do to achieve the organization's goals, checks to make sure the employees are doing those things, praises employees
